At Shelley Shop, we are committed to delivering your orders safely and efficiently. Below you’ll find all the information regarding our shipping methods, timelines, and related policies.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after your order is placed. You will receive a confirmation email once your order has been processed and shipped.

Shipping Methods & Timeframes

We currently ship to addresses within the United States. Estimated delivery times are:

Standard Shipping: 5–10 business days

Expedited Shipping (if available): 2–5 business days

Please note that delivery times may vary depending on your location and shipping provider delays.

Shipping Rates

Shipping rates are calculated at checkout based on your location, shipping method, and order weight. Occasionally, we may offer free shipping promotions, which will be clearly stated on our website.

Tracking Your Order

Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this number to monitor your delivery status in real-time.

Delivery Issues

If your order hasn’t arrived within the estimated delivery window, please:

Double-check the shipping address provided at checkout.

Track your package using the tracking number sent to your email.

Contact us at support@shelleyshop.site for assistance.

Lost or Stolen Packages

Shelley Shop is not responsible for lost or stolen packages that have been marked as “Delivered” by the carrier. We recommend choosing a secure delivery location and monitoring your tracking updates closely.

Incorrect Shipping Address

Please ensure your shipping details are accurate before placing your order. If you need to update your address after placing an order, contact us within 12 hours at support@shelleyshop.site. Changes cannot be guaranteed after this window.

Damaged During Shipping

If your item arrives damaged, please contact us within 7 days of delivery with:

Order number

Clear photos of the damage and packaging
We’ll work quickly to resolve the issue with a replacement or refund.

International Shipping

At this time, we only ship within the United States. We are working toward expanding our delivery regions in the near future.

Contact Us

For any shipping or delivery-related questions, reach out to:

Email: support@shelleyshop.site
Address: 7061 Wheeler Rd, Lula, GA 30554

Phone: +1 912 793 4797